Toronto Solution Consultant for Agentic AI

Transform customer experiences by working as a Solution Consultant in Toronto focused on agentic AI with NiCE. Design and deliver advanced contact center solutions and mentorship. As a Solution Consultant, you will play a pivotal role in architecting agentic AI solutions and CCaaS applications using NiCE CXone and Cognigy. Your primary responsibilities will include leading technical design workstreams, managing project delivery, and nurturing junior team members. This position offers a clear career trajectory towards becoming a principal architect as you refine your expertise and point of view in conversational AI. Key Responsibilities: • Design agentic AI systems for contact center deployment • Create solution architecture diagrams and integration documents • Oversee the development of CXone Studio scripts and Cognigy flows • Integrate with CRM and backend systems using APIs • Mentor junior engineers and analyze design quality Requirements: • 5+ years in contact center design and delivery • Proficient with NiCE CXone design principles • Familiarity with cloud environments including AWS or Azure • Strong understanding of REST APIs and integration coding • Ability to lead and develop junior team members Bring your design skills and consultative expertise to drive transformation at NiCE in Toronto.