Strategic Customer Success Manager at PolyWorks USA

Elevate customer satisfaction with PolyWorks USA as a Strategic Customer Success Manager. Drive customer engagement and deliver impactful insights through data analysis and personalized guidance. In this role, you will foster relationships with strategic accounts and ensure customers achieve measurable outcomes. You'll monitor adoption metrics, share best practices, and conduct regular check-ins to assess progress. With a focus on risk identification and solution value, your expertise will facilitate successful renewals and long-term growth. Key Responsibilities: • Onboard strategic accounts and define success objectives • Monitor product usage and customer health indicators • Identify and demonstrate underutilized features • Lead quarterly business reviews for customer alignment • Share customer feedback for continuous improvement Requirements: • University degree in relevant field • Significant experience in customer success or strategic account management • Strong analytical skills with data tracking experience • Proactive and solution-oriented approach • Comfortable working in multi-stakeholder environments Leverage your customer management skills to help PolyWorks USA clients realize the full potential of their software solutions.