Stage Experience Manager, Stores

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 292166
Store Name/Number: ON-Markville (0584)
Address: 5000 Highway 7 East, Markham, ON L3R 4M9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As the Client Experience Manager at Sephora, you will oversee the success of our sales floor, oraswecallit, our"Stage". This role focuses on coaching and development, driving your team to perform at their best while prioritizing the client experience. Leading a team of Stage Experience Leads and Beauty Advisors, you will directly influence store performance by training your team to effectivelyutilizeSephora's selling model and inspiring them to exceed company goals. The Client Experience Manager reports to the Store Director and collaborates with the Store Operations & Talent Manager and Beauty Services Manager.

Whatyou'llbe doing as a Client Experience Manager at Sephora -

Training & Development. Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.

Passionate about Clients. Respond promptly to all client feedback, addressing issues and comments from Sephora's client feedback tool (Medallia), the service hotline, or direct client interactions. Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.

Event Management. Manage all in-store events with the Beauty Services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.

Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensuretimelyreplenishment when new inventory is added.

Vendor Management. Ensure all beauty advisors are properlyengagingwith all store brands visiting the store. Ensure all brand representatives effectively train and coachtheteamontheir products. Provide feedback on brand training effectiveness when possible.

We'dlove to hear from you if-

You havea minimum of2-4 years of management experience in the beauty, retail, or customer service industryor equivalent internal experience.

You aremetrics-drivenand have a proventrack recordof motivating and coaching a team to achieve company expectations and goals.

You have no difficultymaintainingcomposure andpossessstrong managerial courage to have those tough conversations when needed.

You haveaproven abilityto createhigh-performingteams and can easilyidentifyin-store talent and develop them throughout their career journey.

You have excellent verbal/writtencommunicationskills and the ability to influence business partners at all levelsclearly and concisely. With experience in Windows, Word, and Excel.

Location, Availability, and Physical Requirements-

On-site: You willwork at the location specified in the job posting.

Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.

Physical Requirements:Our stores are a fragrance-filled environment. You must be ableto bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

The Compensation. Sephora's pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed. The Perks. Thinkyou'vetried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events. The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge. The Education& Development .We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees alsobenefitfrom LVMH programs and job opportunities.

The compensation ranges betweenCAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Sephora's stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.