Installation Technician/Warehouse Associate

Job Description Job Description

Role Summary

Supports delivery and onboarding operations including scheduling deliveries, coordinating installations, managing order workflow, supporting service calls in the field, and preparing and installing equipment while ensuring an exceptional customer experience.

Core Responsibilities

Schedule and coordinate customer deliveries and installations

Update and process sales orders and delivery details in system

Manage delivery queue including serial numbers, IDs, and timelines

Prepare, stage, and configure equipment for delivery

Perform and support on-site equipment installations and setup

Support service calls in the field as needed

Monitor backorders and resolve delivery or inventory delays

Maintain accurate inventory and warehouse organization

Process returns, RMAs, and equipment recovery

Ensure all documentation and system updates are complete and accurate

Other duties as assigned

Daily Focus

Schedule and confirm deliveries

Update install calls and assignments

Prepare equipment for delivery

Support installs and customer setups

Support service calls as needed

Resolve operational issues and escalations

Success Metrics

On-time delivery performance

Install completion rate

Service support responsiveness

Order processing cycle time

Inventory accuracy

Customer satisfaction

Qualifications

Experience in logistics, warehouse, or technical support roles

Light IT knowledge preferred

Strong organizational and multitasking skills

Customer service and communication skills

Technical aptitude for equipment setup, troubleshooting, and service support

Ability to work in a fast-paced environment

Ability to lift up to 100 lbs. and travel to customer sites

Company Description

Novatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its national presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.

Company Description Novatech is a nationwide Managed Office provider that delivers a complete portfolio of technology solutions including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company partners with businesses across the country to streamline operations, strengthen security, and improve productivity. Since its founding in 1998, Novatech has built a reputation for combining innovative technology with personalized service, offering clients a single trusted source for their office technology needs. With a culture focused on growth, integrity, and collaboration, Novatech continues to expand its national presence while creating rewarding opportunities for professionals who want to grow their careers in the technology industry.