Other
Company-A-CPC
Information Officer
The Government of Alberta
Information Officer
Help people find the information they need and make a positive impact every day.
The Government of Alberta is looking for a friendly, organized, and service focused Information Officer to join our team. If you enjoy helping people, communicating clearly, and solving problems, this is an excellent opportunity to build a rewarding career in public service while supporting the people and communities of Alberta.
As an Information Officer, you will be a trusted point of contact for citizens, clients, and stakeholders seeking information about government programs and services. You will listen carefully, answer questions, provide accurate information, and connect people with the resources they need. Your work will help ensure every interaction is professional, respectful, and focused on delivering outstanding customer service.
What you will do
Respond to inquiries by phone, email, and other communication channels
Provide accurate information about government programs, services, and policies
Guide individuals to the appropriate departments and resources
Research information to ensure responses are current and reliable
Maintain confidential records and document interactions accurately
Work closely with colleagues and government departments to resolve inquiries
Support outreach and communication initiatives when needed
Identify opportunities to improve customer service and internal processes
What we are looking for
A positive and approachable individual who enjoys helping others
Excellent communication and interpersonal skills
Strong problem solving and critical thinking abilities
The ability to stay organized and manage multiple tasks in a fast paced environment
Attention to detail and a commitment to providing accurate information
Experience in customer service, administration, communications, or a related field is an asset
Confidence using Microsoft Office and other workplace technology
Help people find the information they need and make a positive impact every day.
The Government of Alberta is looking for a friendly, organized, and service focused Information Officer to join our team. If you enjoy helping people, communicating clearly, and solving problems, this is an excellent opportunity to build a rewarding career in public service while supporting the people and communities of Alberta.
As an Information Officer, you will be a trusted point of contact for citizens, clients, and stakeholders seeking information about government programs and services. You will listen carefully, answer questions, provide accurate information, and connect people with the resources they need. Your work will help ensure every interaction is professional, respectful, and focused on delivering outstanding customer service.
What you will do
Respond to inquiries by phone, email, and other communication channels
Provide accurate information about government programs, services, and policies
Guide individuals to the appropriate departments and resources
Research information to ensure responses are current and reliable
Maintain confidential records and document interactions accurately
Work closely with colleagues and government departments to resolve inquiries
Support outreach and communication initiatives when needed
Identify opportunities to improve customer service and internal processes
What we are looking for
A positive and approachable individual who enjoys helping others
Excellent communication and interpersonal skills
Strong problem solving and critical thinking abilities
The ability to stay organized and manage multiple tasks in a fast paced environment
Attention to detail and a commitment to providing accurate information
Experience in customer service, administration, communications, or a related field is an asset
Confidence using Microsoft Office and other workplace technology
Reference: 3174546691