Grainger Customer Experience Manager

Drive customer satisfaction as a Customer Experience Manager at Grainger in a hybrid work model. Lead a team of 15 to improve operations and enhance service delivery. W.W. Grainger, Inc. is seeking a Customer Experience Manager to oversee team performance and ensure adherence to service standards. This role involves direct coaching, stakeholder collaboration, and strategic process improvements. You will maintain compliance while driving operational efficiencies to meet business objectives. Key Responsibilities: • Manage team performance with direct coaching sessions • Foster collaboration to solve customer and operational issues • Implement process improvements and reduce operational costs • Analyze performance metrics and develop improvement plans • Coordinate work activities to meet operational requirements Requirements: • High School Diploma/GED or equivalent required • 3+ years of customer service experience • 1+ years of supervisory experience • Strong communication and problem-solving skills • Ability to utilize technology and software applications Enhance customer experience and operational success through effective team leadership and process optimization at Grainger.