Director of Client Success Operations

Impact Clients seeks a results-oriented Director of Client Success Operations to shape support strategies. Focus on client retention and scalable systems to enhance the entrepreneurial journey. In this key leadership position, you will guide a dedicated team comprising 15-30 customer success managers and coaches. Your role will emphasize driving retention and improving operational processes in a fast-growing environment. For candidates ready to take ownership of their department, this is an opportunity to lead impactful transformations. Key Responsibilities: • Coach teams on onboarding, renewal, and retention strategies • Develop and implement robust management processes • Engage with clients during escalated situations to maintain satisfaction • Own daily reporting on KPI metrics for the team • Refine operational scripts and SOPs for efficiency Requirements: • Extensive experience in service businesses leading large teams • Proven ability to create systems and workflows • Strong skills in conflict resolution and client retention • Motivated leader ready to stay involved in daily operations • Experience with AI solutions and SaaS applications As the Director of Client Success Operations, you will build a culture focused on outcomes and team development at Impact Clients.