DFCI NPC

Clinic looking for new patient coordinator.
M-F hours 8-5
3-4 months in length (temp)

• Provides administrative support and coordination for all aspects of patient care for both new and/or established patients.
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
• Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.
• Answers telephone calls, as appropriate for new and/or established patients.
• This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
• Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
• Provides program specific information to callers and refer calls as necessary.
• Serves as a liaison for patients including efficient routing of calls per telephone triage

Qualifications:

• Excellent communication, organizational, and customer service skills
• At least 1 year of healthcare administration experience
• High School Diploma
• Bachelor's Degree strongly preferred
• Strong attention to detail
• Must possess the ability to multi-task and problem solve on the spot